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How do I return or exchange and item? We accept exchanges and returns within 30 days of receipt of your shipment. Returns on custom items cannot be accepted. Any custom item that arrives damaged will be replaced. Please contact us at customerservice@ottbdesigns.com for more information.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include OTTB LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of OTTB, LLC. The collective work includes works that are licensed to OTTB, LLC, Copyright 2013, OTTB, LLC, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with OTTB, LLC or purchasing OTTB, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with OTTB, LLC or to purchase OTTB, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by OTTB, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of OTTB, LLC used in the site are trademarks or registered trademarks of OTTB, LLC.


OTTB, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if OTTB, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


In the event that an OTTB, LLC product is mistakenly listed at an incorrect price, OTTB, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. OTTB, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, OTTB, LLC shall issue a credit to your credit card account in the amount of the incorrect price.